Healthcare Consumer Advocacy/Patient Navigation
|The Certificate in Healthcare Consumer Advocacy/Patient Navigation is designed to train healthcare professionals and caregivers to better understand the complexities of the healthcare system, protect patient rights, and communicate effectively in difficult situations, so they can help patients and loved ones get the treatment and services they need.||Kent De Spain discussing his very personal connection to the relevance of AUM’s Healthcare Consumer Advocacy and Patient Navigation certificate.|
Hear what our students say about the program: HCA/PN Student Views
Program Goals and Outcomes
With your AUM Healthcare Consumer Advocacy/Patient Navigation Certificate, you’ll be qualified to:
- Assess medical communications and help to facilitate open dialogue.
- Navigate complex healthcare issues and help patients make informed decisions.
- Research databases to provide clients with up-to-date treatment information.
- Work in hospitals, with public and private healthcare providers, in social service organizations, as well as with families and individuals.
With a course schedule designed for the working professional, in less than a year you will have knowledge and research skills in areas such as patient rights, interpersonal communications, medical terminology, conflict mediation, alternative healthcare, patient assessment, and end-of-life decisions. You will also gain hands-on experience working with professional advocates. The framework of the certificate courses is based upon the Identified Domains of Practice developed by The Society for Healthcare Consumer Advocacy of the American Hospital Association.
As the Title Sponsor of the Healthcare Consumer Advocacy/Patient Navigation Program, Greene Memorial Hospital and Soin Medical Center have made a five-year commitment of $25,000 per year to sponsor three scholarships for its employees and support for the development of the certificate. We are thrilled and appreciative of Greene Memorial/Soin Medical’s support of this exciting and important new program.
Please contact our admissions office at: (937) 769-1818, or:
Kent De Spain, Ed.D.
Department Chair, Health & Wellness and Healthcare Consumer Advocacy Certificate